Sarajevo, Podgorica, Banja Luka, Skopje, Zagreb, Ljubljana, Novi Sad, Niš, Kragujevac, Subotica
Mystery shopping is a specialized form of market research and service quality control where trained “mystery shoppers” anonymously evaluate retail stores, employees, customer service, and overall customer experience. The goal…
Mystery shopping predstavlja specijalizovani oblik istraživanja tržišta i kontrole kvaliteta usluge, gde obučeni “tajni kupci” anonimno procenjuju prodajna mesta, zaposlene, korisničku podršku i celokupno iskustvo kupca. Cilj ove metode je…